Support

Something not working right? Locked out? Want a rider approved? Here's how to reach a human.

Fast answers

• I can't sign in — tap "Forgot password" on the sign-in screen. If the email doesn't arrive within 5 minutes, check spam, then email us.
• I signed up but the app is read-only — you're in "Pending" state. An admin (usually JB) approves new riders within a day.
• I'm not getting push notifications — Profile → toggle the bell. On iOS, also check Settings → GLCC → Notifications is on.
• The chat says a message was blocked — you blocked that rider, or they blocked you. Open their Member Card to unblock.
• How do I delete my account? Profile → "Delete my account" → confirm with your password.

Report a rider or a message

In the app: long-press any chat message → pick a reason. On the web: hover a message → tap the flag icon. Every report goes straight to admins.

Still stuck?

Email jason@greylynncc.com — we respond within 24 hours. Include your rider email and a screenshot if you can.